Help

Welcome to our online help center & knowledge base

How can we help you?
Type in your question or use the FAQ section below.

For Customers

Services

What is WiredWhite?

We are a network of passionate engineers who offer valuable services on the edge of technology in the fields of: electrical engineering, electric machine design, drive control, image processing, programming, robotics, mechatronics etc. We have joined our individual Superpowers to follow the mission of spreading e-mobility by providing educational services, tailored solutions and consulting.

I am a student and would like to request support to help me with my studies and tasks. What should I do?

You can easily access our pool of experts (we call them “Partners”) with the Basic Membership, which is absolutely for free. Within this pool of experts you can filter by skills the ones you need. See a detailed description here: https://wiredwhite.com/help-for-students/

If you want that the entire studying process is organized by us, just get the Premium Membership and we’ll do the rest.

What does “Money Back Guarantee” mean?

We are convinced in the quality of our services, thus for customer´s turnkey solutions we offer our customers an option for refund. In this case you need  to request the refund / money back within 14 days upon the order. Although every case is considered individually, please kindly have an understanding that money back guarantee can not be applied in every case e.g. for already completed tutoring lessons. In case of any doubts please write a message to our Happiness Manager Matthew Meowl.

Is wiredwhite.com reliable?

Absolutely! The founders of wiredwhite.com are PhD degree holders in electrical engineering. The core team consist of highly qualified top notch experts from their respective fields. Most of our expert team members and WiredWhite partners have multiple years of relevant industry experience. We have dozens of successfully completed projects and happy customers. Check for yourself our reviews. Also, we are present on social networks such as Instagram, LinkedIn or YouTube where you can have some more insights about our company.

How can I leave feedback or a review?

We are constantly improving ourselves and we appreciate if you would like to leave us your feedback. Just go to the product page of the service that you’ve purchased, scroll down to the review section and submit your review. At the end a surprise awaits you: you will receive a Coupon Code for your next purchase and an instruction on how to get some money back.

Communication

How to get in touch with the team?

On our contact page you can fill out and submit our contact form. The team will get back to you via e-mail as soon as possible. 

Furthermore you can always write us a message via email, WhatsApp, Telegram, Instagram or LinkedIn.

How can I reach out to the partner which is currently working on my task?

If you have a Basic Membership all communication with the Partner happens via the platform Messages.

If you have a Premium Membership, please use the discussion thread within the project area for that purpose.

Payment

What payment methods are available?

Currently you can pay via Visa, Mastercard, Union Pay or American Express. Alternatively, iDEAL or Link is possible.

When should I pay for my private tutoring?

Already scheduled private tutoring sessions should be paid prior to the session.

How can I make a payment of a non-standard amount?

You can pay for any amount that you need and have pre-agreed with your Partner. The product offers you to indicate yourself how much you will pay by simply entering the number in the quantity field.

WiredBuddy

Do you have a referral or loyalty program?

Indeed! We offer our loyal customers and partners the WiredWhite affiliate program called “WiredBuddy“. For every new order that has been completed using your individual referral link that has been generated by you, you as “WiredBuddy” will be rewarded. For more details about WiredWhite affiliate program head over to https://wiredwhite.com/wired-buddy/

Once you have requested and been approved for the affiliate program, you can generate your individual referral link by going to your Affiliate Dashboard: https://wiredwhite.com/my-account/affiliate-dashboard/. Simply generate the referral link, share it within your social network and friends, lean back & earn money!

Technical Queries

How to change my password?

To change your password go to Account in your profile menu. In the Login Information section, you can add your new password. Please remember to save your changes. You will also receive an email notification, that the password has been changed for your profile.

Account Settings_Change Password

 

My login is not working

To sign in use the same credentials as you have used during the registration process. If you have forgotten them, you can always click on the “Forgot password” button on the sign in page. If you are still encountering an issue with your login, please submit our contact form on our contact page. Please remember to check the box “Technical problem with the site” – this will speed up our reply. 

For Partners

Online Courses

How to become an Instructor?

In order to access the instructor features, log-in to your account, navigate to the menu on your left-hand side and click on the icon “Course Dashboard”.

Please click on the button “Become an instructor” to request the activation of the course creation tool for your profile.

Once your request was submitted, we will shortly review and grant you the permission.

Now you have full access to the course creation tool and an extended menu on your course dashboard page.

How to create an online course?

To create a new course, click on the button “+Create a New Course” located on the top right corner of your Course Dashboard

The course editor is very intuitive and self-explanatory. However, there are a few settings, that you need to be aware of. Please read through our documentation on the course creation here: https://wiredwhite.com/how-to-create-a-course/ 

P.S. You need to be logged-in as a Partner to access the article. 

Private Tutoring Services

How to attract new customers?

Customers will find you themselves by using the filter function on our Partner page. The more skills and details you provide, the more likely a customer will send you a message and request your help.  

A customer has contacted me and wants support from my side. What do I need to do?

Congratulations! That is great that your profile is getting attention. Here are the next steps:

You need to agree with the customer on all conditions of your work, including deadlines and price.

Before you start with the work, please make sure the customer has payed for your services by ordering them from the product located in the “Products” tab of your profile.

Important: Please make sure you have done all necessary settings in your store manager. Please read our documentation about it: https://wiredwhite.com/how-to-manage-my-store/ 

P.S. You need to be logged-in as a Partner to access the article. 

How to enter a call with a customer?

Use the messages area to discuss all details and agree on a date and time for your online call. To enter a private tutoring session call, just use the phone icon in your messages with the student. 

Projects

What is the “Hyper Care Phase”?

The HyperCare Phase is the period of time that lasts for 2 weeks, where the customer can ask some questions back and solve all remaining unclarities. For more details please head over to: https://wiredwhite.com/wired-coworking-hypercare/

After my application, I have been added to the project, what are the next steps?

After your application has been successful you will be added into the project. We at WiredWhite execute our projects with the greatest care and highly satisfactionally for our customers. Very briefly described the project execution consist of:

  • understanding the task,
  • solving the task,
  • creating the report,
  • presenting the results to the customer &
  • maintaining the project during the hypercare phase.
  • booking your spent hours on each task you were working on.

Once the hypercare phase has ended, the project is being considered as “completed”. For more details see our blog post: https://wiredwhite.com/wired-coworking-project-execution/  

If you still need support please write a message to our Happiness Manager Matthew Meowl.

When is an order being considered as “completed”?

You can mark an order as completed when you have finished all sessions, wrote a report (if requested), introduced the results to the customer in a short online meeting and successfully led the project through the hyper care phase. For more details head over to the blog article: https://wiredwhite.com/wired-coworking-project-completion-tech-report-and-results-explanatory-call/

If you still need support please write a message to our Happiness Manager Matthew Meowl.

How to apply for a Job?

Once a new job post has been created, you, as a Wired Coworking Partner, will be automatically notified via email with the job post link. Please get yourself familiar with the job description and the required deadlines. If it fits you, feel free to apply by clicking on “Apply for job” button, it is really convenient! For more details on how to apply for a job, please refer to our article: https://wiredwhite.com/wired-coworking-apply-for-job/

How is the project management done at WiredWhite?

For task description and tracking we use “Task Lists” and “Kanban Board”. For the entire project communication we use only exclusively the dedicated “Discussions” thread inside of every project. For files exchange we use a project tab “Files”. For more details see: https://wiredwhite.com/wired-coworking-project-management/. In case of any doubts please write a  message to our Happiness Manager Matthew Meowl.

How to organize an online meeting with the customer?

Every project gets its own meeting room assigned. The link to the meeting room is posted under the project “Discussions”. Once you and the customer have agreed on the exact time for the online call, use the meeting link to join the call. For more details please see: https://wiredwhite.com/wired-coworking-online-meeting/. If you still need support please write a message to our Happiness Manager Matthew Meowl.

Wired Coworking

How can I access the password protected articles in “Category: How Tos”?

You simply need to log-in to your WiredWhite profile. If you still need support accessing those articles, please submit our contact form on our contact page. Please remember to check the box “Technical problem with the site” – this will speed up our reply. 

Technical Queries

How to change my password?

To change your password go to Account in your profile menu. In the Login Information section, you can add your new password. Please remember to save your changes. You will also receive an email notification, that the password has been changed for your profile.

Account Settings_Change Password

My login is not working

To sign in use the same credentials as you have used during the registration process. If you have forgotten them, you can always click on the “Forgot password” button on the sign in page. If you cannot login due to an “invalid email” error, please make sure you have activated your account (check for the activation email in your spam folder). If you are still encountering an issue with your login, please submit our contact form on our contact page. Please remember to check the box “Technical problem with the site” – this will speed up our reply. 

Still have a question?

Chat with us

Use the chat function on the bottom of the right hand side to ask any question to our support team. If no one is online, please leave your e-mail address and we will get back to you.

Message us

Use the contact form on our contact page. This is especially useful when you have a concrete request that requires to share some files with us. On this page you can schedule a Free Consultation Call to directly speak with one of our experts.

Social media

We are also more than happy to talk to you on our social channels. Whether you use WhatsApp or Telegram, we will be able to assist you there. Just click on the words in the footer menu below.

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