Wired Coworking – HyperCare

Wired Coworking – HyperCare: Once you have completed your project, finished the “Technical Report” and presented the results in a “Results Explanatory Call” with our customer, the project gets into the “HyperCare” phase that lasts 2 calendar weeks.

During those 14 days in the “HyperCare” phase, customer may ask some additional clarifying questions.

Getting started

To indicate the beginning of the HyperCare phase, go to the “Discussions” tab (Step 1) and create a thread called “Start of HyperCare” by pressing on the “Add New Discussion” button.

Once the thread called “Start of HyperCare” has been created (step 1, see 2), post a message for our customer, pointing out the “HyperCare” Phase starting date (see 3) and the period the “HyperCare” lasts for (2 weeks).

During the “HyperCare” period check the thread regularly if the customer has raised any open questions.
In case the customer posted a question (See 4), analyze the question first. The “HyperCare” phase is supposed to be used ONLY for small clarification questions to already completed tasks, to the “Technical Report” or to the “Results Explanatory Call” topics.

The “HyperCare” is not thought to be used to complete any additional tasks from the customer.
In case after your first analysis you think the customer´s questions fit the scope of the “HyperCare”, try to answer that question in a very essential, objective and brief manner as soon as possible (See 5).
By answering the customer´s question please tag him, type the “@” symbol and start typing the customer´s name and it becomes available in the drop-down menu, so you can address the particular customer.

As soon as you press “Add New Comment” and post your answer, while the customer has been tagged correctly using “@” symbol, the customer will receive a notification email with your reply and an option to “View Comment” (Step 1).

If you have any doubts or facing any problems, please do not hesitate to give WiredWhite a message.